I sell original paintings on eBay, and every once in awhile  I get an eBay buyer who sends me an email saying how disappointed they are in my services; and every time, I feel horrible.

I care about my customers.  However, at times, I think I care TOO much.

Sometimes the customer’s disappointment is my fault, but I’ll do everything in my power to fix the situation.  Most times those customers will leave happy or return again for more business.  It makes me feel good to know that I’m trustworthy and I’m doing my best to satisfy my customers.

Other times, I get a customer whose problem I cannot fix.  The disappointment usually has to do with the post office delivery time.  I ship paintings within two days of receiving payment for the painting, and then the delivery is totally out of my control.  If a parcel is late, open communication is essential.  After I call the Post Office or US Customs, explain to the customer why the parcel is late, the customer is usually very patient.  However, every once in awhile the buyer will reply with a nasty email, usually with reasons as to why they will never buy paintings from me again.  Even though I know I can’t fix the problem and I had nothing to do with the slow delivery, I still feel horrible.

Again, I care TOO much.

There are those types of customers that you just cannot please, no matter what you say or do.  I have to learn how to deal with such customers, without getting knots in my stomach and losing my mind.  The illogical stress can’t be good for me.  So when I have to deal with these bad eBay buyers who are blaming me for things that are obviously out of my control, I’m going to start repeating to myself:

“Their anger has nothing to do with me.”

There’s a problem with the customer that’s much deeper than getting a late parcel in the mail.  My job is to make and sell art, not to fix people.

EBay is ONE way artists can start selling their artwork online and get instant exposure to art buyers around the world.  However, as more and more artists are selling their artwork on eBay, the competition has become fierce. With over 60,000 works of art currently being sold directly by artists on eBay, it can seem like your artwork disappears into the abyss.

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When I sell my original paintings on eBay, I make sure to include a Certificate of Authenticity (C.O.A.). This is a great way to include all the information the art buyer might want to have on hand about the artwork. Read the rest of this entry »

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These tips are for Canadian artists who want to package and ship their own small to medium-sized paintings. Read the rest of this entry »

Buy the Nintai (Patience) Print

The Orchid and Patience

At the end of its blooming cycle, the orchid is less appealing without its stunning flowers.  However, with continuous nurturing of the orchid, one day it will unexpectedly bloom again.  Your patience is rewarded.

My Impatience

Although I’m a Canadian artist, 90% of my customers used to be Americans buying art to furnish new homes and buildings.  By early 2008, I could feel the economic crisis begin to sneak up on my business.  However, in September 2008, it hit me right in the wallet.  I lost about 80% of those customers within a few months, and my struggle as a self-representing artist began. Read the rest of this entry »

Buy the Dokutoku (Uniqueness) Print

The bonsai tree is the perfect representation of how being unique is truly beautiful.  By carefully and patiently crafting yourself to be authentic, you don’t blend into the background.  You grow into an eclectic, inspirational soul.

I love painting bonsai trees because I don’t care too much about ‘fitting in’ or ‘following the crowd’.  This was especially obvious in my high school years.  I was called a freak quite a few times, was constantly made fun of the way I looked and dressed, got my head smashed into a locker (and locked in a locker once) and people had trouble categorizing me into a group or ‘click’.

Even though I felt misunderstood and my heart was aching for a good 6 years, I knew that someday I’d look back and think, “This is ridiculous”.  So, I kept on learning how to be my own person no matter the criticism, the rumors, and the betrayal of friends. Read the rest of this entry »